Technical Support Specialist - Verona

Verona e provincia Permanente

Aggiornato il 02/02/2023

  • Technical Support Specialist - Verona
  • Importante multinazionale operante nel settore biomedicale

Il nostro cliente

Importante multinazionale operante nel settore biomedicale

Ruolo

Scope

  • Provide remote support to customers experiencing technical issues (hardware or workflows) or software related issues for the full DS equipment portfolio with focus on digital range (CADCAM/CBCT/IOS)
  • Provide customer with technical and/or educational information for all DS equipment portfolios (CADCAM/DI & Imaging)
  • Provide escalation (Corporate Technical Team) or resolution route (Dealer Partners) for customer
  • Update dealers & third parties on customer issues and/or required follow up



Key responsabilities

  • Bethe1stpointofcontactfor remotesupporttasksincluding
    • issue assessment (obtain customer issue description and identify faulty component)
    • troubleshoot digital issues (incl. documentation) and carry out customer consultation via phone and Teamviewer
    • assess technical installation feasibility & provide customer consultation
  • Capture all technical and customer information in Siroforce (ticketing tools)
  • Able to analyze and identify and resolve (if remote) all customer problems
  • Able to implement next steps needed to resolve issues (Software support, Technical engineer, Dealer partner)
  • Follow up on customer resolved issues
  • Maintain library of technical information incl. updating/creating as part of the continuous improvement process
  • Advise customer/wholesalers of spare parts to order
  • Advise C/S of spare parts to order for field engineers

Il candidato prescelto

Education:

Degree

Years and type of experience:

  • Several years of call center / customer facing experience
  • Previous experience in Technical Sales Support / Customer Service background or similar
  • Good understanding of clinical workflows in practices
  • Experience with digital equipment, CADCAM technology preferred
  • Experience in dealing with customers
  • Product and industry knowledge
  • Ability to provide technical and customer service support
  • Excellent local language skills + optional English (spoken & written)
  • Required Computer Skills:



Contact Management Systems

Internet and Email Applications

Order Processing Systems

Microsoft Office: Word, Excel and PowerPoint

  • Remote PC support software e.g. Teamviewer

Cosa comprende l'offerta

Ottima opportunità di carriera.

Job ref
JN-092022-5768955

Sommario dell´offerta

Settore
Engineering & Manufacturing
Settore/Ruolo
Service Engineer
Settore/Funzione
Healthcare / Pharmaceutical
Località
Verona e provincia
Tipo di contratto
Permanent
Numero dell´offerta
JN-092022-5768955
 

In Page Personnel crediamo nella diversità e nell'inclusione. Promuoviamo le pari opportunità senza discriminazioni sessiste, razziali, di età, religiose, di orientamento sessuale e qualsiasi altro aspetto che possa essere considerato di esclusione o discriminante.