- Salva l´offerta
Aggiornato il 14/03/2023
- Technical Support Specialists - Verona
- Importante multinazionale operante nel settore biomedicale
Il nostro cliente
Importante multinazionale operante nel settore biomedicale
Ruolo
Scope
- Provide remote support to customers experiencing technical issues (hardware or workflows) or software related issues for the full DS equipment portfolio with focus on digital range (CADCAM/CBCT/IOS)
- Provide customer with technical and/or educational information for all DS equipment portfolios (CADCAM/DI & Imaging)
- Provide escalation (Corporate Technical Team) or resolution route (Dealer Partners) for customer
- Update dealers & third parties on customer issues and/or required follow up
Key responsabilities
- Bethe1stpointofcontactforremotesupporttasksincluding
- issue assessment (obtain customer issue description and identify faulty component)
- troubleshoot digital issues (incl. documentation) and carry out customer consultation via phone and Teamviewer
- assess technical installation feasibility & provide customer consultation
- Capture all technical and customer information in Siroforce (ticketing tools)
- Able to analyze and identify and resolve (if remote) all customer problems
- Able to implement next steps needed to resolve issues (Software support, Technical engineer, Dealer partner)
- Follow up on customer resolved issues
- Maintain library of technical information incl. updating/creating trees as part of the continuous improvement process
- Advise customer/wholesalers of spare parts to order
- Advise C/S of spare parts to order for field engineers
Il candidato prescelto
Education:
Degree
Years and type of experience:
- Several years of call center / customer facing experience
- Previous experience in Technical Sales Support / Customer Service background or similar
- Good understanding of clinical workflows in practices
- Experience with digital equipment, CADCAM technology preferred
- Experience in dealing with customers
- Product and industry knowledge
- Ability to provide technical and customer service support
- Excellent local language skills + optional English (spoken & written)
- Required Computer Skills:
Contact Management Systems
Internet and Email Applications
Order Processing Systems
Microsoft Office: Word, Excel and PowerPoint
- Remote PC support software e.g. Teamviewer
Cosa comprende l'offerta
Ottima opportunità di carriera.
Job ref
JN-092022-5768955
Sommario dell´offerta
- Settore
- Engineering & Manufacturing
- Settore/Ruolo
- Service Engineer
- Settore/Funzione
- Healthcare / Pharmaceutical
- Località
- Verona e provincia
- Tipo di contratto
- Permanent
- Numero dell´offerta
- JN-092022-5768955
