Technical Support Specialists - Verona

Verona e provincia Permanente

Aggiornato il 14/03/2023

  • Technical Support Specialists - Verona
  • Importante multinazionale operante nel settore biomedicale

Il nostro cliente

Importante multinazionale operante nel settore biomedicale



  • Provide remote support to customers experiencing technical issues (hardware or workflows) or software related issues for the full DS equipment portfolio with focus on digital range (CADCAM/CBCT/IOS)
  • Provide customer with technical and/or educational information for all DS equipment portfolios (CADCAM/DI & Imaging)
  • Provide escalation (Corporate Technical Team) or resolution route (Dealer Partners) for customer
  • Update dealers & third parties on customer issues and/or required follow up

Key responsabilities

  • Bethe1stpointofcontactforremotesupporttasksincluding
    • issue assessment (obtain customer issue description and identify faulty component)
    • troubleshoot digital issues (incl. documentation) and carry out customer consultation via phone and Teamviewer
    • assess technical installation feasibility & provide customer consultation
  • Capture all technical and customer information in Siroforce (ticketing tools)
  • Able to analyze and identify and resolve (if remote) all customer problems
  • Able to implement next steps needed to resolve issues (Software support, Technical engineer, Dealer partner)
  • Follow up on customer resolved issues
  • Maintain library of technical information incl. updating/creating trees as part of the continuous improvement process
  • Advise customer/wholesalers of spare parts to order
  • Advise C/S of spare parts to order for field engineers

Il candidato prescelto



Years and type of experience:

  • Several years of call center / customer facing experience
  • Previous experience in Technical Sales Support / Customer Service background or similar
  • Good understanding of clinical workflows in practices
  • Experience with digital equipment, CADCAM technology preferred
  • Experience in dealing with customers
  • Product and industry knowledge
  • Ability to provide technical and customer service support
  • Excellent local language skills + optional English (spoken & written)
  • Required Computer Skills:

Contact Management Systems

Internet and Email Applications

Order Processing Systems

Microsoft Office: Word, Excel and PowerPoint

  • Remote PC support software e.g. Teamviewer

Cosa comprende l'offerta

Ottima opportunità di carriera.

Job ref

Sommario dell´offerta

Engineering & Manufacturing
Service Engineer
Healthcare / Pharmaceutical
Verona e provincia
Tipo di contratto
Numero dell´offerta

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